Terms of Service

By using the website or the platform you agree to these terms. If you use the platform for an organisation, you confirm that you are authorised to do so, and that organisation (the "Customer") is bound by these terms. If you do not agree, do not use the service.

If the Customer has signed a written agreement with us for the platform, that agreement prevails over these terms wherever the two conflict.

The website gives information about ShipMatrix. The platform is a web application for managing ship construction and commissioning data, including inspections, punch lists, registers, progress dashboards, reports and NFC equipment cards, with phone and offline use. The features available can differ between Customers.

• Accounts are created by the Customer's administrator or by us. There is no public sign-up.
• Each account is for one person. Keep your password confidential and do not share your account.
• Tell your administrator, or us at contact@shipmatrix.uk, straight away if you suspect someone else has used your account.
• The Customer is responsible for what its users do on the platform, and for removing access when someone no longer needs it.
• Accounts are locked temporarily after repeated failed sign-ins.

The Customer owns its project data: everything it or its users enter, upload or connect to the platform, including data imported from other systems. The Customer gives us a non-exclusive licence to host, copy, process and display that data only as needed to provide, secure and support the service, as the Customer instructs, or as the law requires. We do not sell it or use it for any other purpose.

The Customer is responsible for the accuracy of its data, for having the right to put it on the platform, and for having a lawful basis for any personal data in it. Where, at the Customer's request, we connect the platform to a third-party system such as Aquila using an account the Customer supplies, the Customer is responsible for complying with that system's terms.

For personal data in the project data we act as the Customer's processor, as described in our Privacy Policy. The Customer decides what appears on the daily inspection board and which of its users can see it.

When the Customer's use of the platform ends, it can ask us to export or delete its project data, and we will do so within a reasonable time.

You must not:

• use the service unlawfully, or in a way that infringes anyone's rights;
• upload malicious code, or data you have no right to share;
• try to gain unauthorised access, get around access controls or rate limits, or probe, scan or test the service for vulnerabilities without our written permission;
• overload or disrupt the service;
• copy or extract data in bulk other than through the features the platform provides;
• reverse engineer the software, except as the law allows;
• resell the service or make it available to anyone outside the Customer's authorised users.

Some features, such as the weekly report draft, use AI to produce text. AI output can be incomplete or wrong. It is a draft: you must check it before relying on it or publishing it, and you are responsible for what you publish. The data sent to the AI provider is described in our Privacy Policy.

We aim to keep the service available but do not promise that it will be uninterrupted or error-free. We may need to carry out maintenance, and the service depends on third parties such as hosting providers, networks and connected systems like Aquila. Data stored on a device for offline use can be out of date.

We may change, add or remove features. If a change materially reduces what a paying Customer receives, we will give reasonable notice where we can.

We own the platform, its software, the website, and the ShipMatrix name and branding. These terms give you the right to use the service; they do not transfer any of those rights to you. If you send us feedback or suggestions, we may use them freely.

Each party will keep the other's confidential information confidential and use it only for the purpose of the service. This does not apply to information that is or becomes public through no fault of the receiving party, that it already knew or developed independently, or that it must disclose by law.

The platform is a tool to support project management. It does not replace professional judgement, class or flag requirements, or official inspection records. Progress figures and forecasts are calculated from the data entered or imported and are estimates. Information on the website is general.

Except as these terms expressly say, the service is provided "as is", and implied terms are excluded to the extent the law permits.

• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
• Subject to that, we are not liable for loss of profits, revenue, business, contracts or anticipated savings, loss of goodwill, or any indirect or consequential loss.
• Subject to that, our total liability arising from or in connection with the service in any 12-month period is limited to the fees the Customer paid us for the service in the 12 months before the event giving rise to the claim, or £100 where no fees have been paid.
• Customers should keep their own copies of records they depend on.

We may suspend access immediately where that is needed to protect the service, its security or other users, or in case of a serious breach of these terms. We may end access, on notice, if a breach is not remedied. The Customer may stop using the service at any time, subject to any signed agreement.

When access ends, the right to use the service ends, project data is handled as section 5 describes, and sections that by their nature should continue (including 5, 9, 10, 11, 12, 14 and 16) continue to apply.

These terms, and any dispute arising from or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

We may update these terms. The date at the top shows when they last changed. We will tell Customers about material changes in advance where reasonable. Continuing to use the service after a change takes effect means you accept the updated terms.

If any part of these terms is found unenforceable, the rest remains in effect. A delay in enforcing a right is not a waiver of it. These terms are published in English and Chinese; if the versions differ, the English version prevails.

Questions about these terms: contact@shipmatrix.uk.